These terms of business apply for all users of our services and apply for all services we perform.

1) Professional Regulatory Matters

a) Regulatory Body. The company is a practising member firm – number 0663949 – of the Association of Chartered Certified Accountants (ACCA).

b) Principal and Sole Director. The company’s principal and sole director is Philip C Hoyle, FCCA, a Fellow of The ACCA, member number 0954997.

c) General Accountancy Practice. We are a general accountancy practice and undertake to provide our services to the standard reasonably required of such a practice. Occasionally, a client may have needs that we are unable to satisfy, and in such cases, we shall advise the client accordingly and recommend that specialist advice is sought, for which the client shall be a client of that specialist and liable to pay for their fees.

d) Professional Rules. We are subject to, and agree to abide by, the ethical and other professional requirements of the ACCA, which form part of our terms of business and which are detailed at http://rulebook.accaglobal.com. A copy of the ACCA’s rulebook is available for inspection at our registered office by prior appointment.

e) Complaints. If you feel unhappy with any aspect of our services, you may make a formal written complaint to P C Hoyle at the company’s registered office. We undertake to review your complaint as soon as possible and to give you a written response within 28 days. If you remain unhappy, you may make a formal complaint to The Association of Chartered Certified Accountants http://www.accaglobal.com. Your statutory rights are not affected.

f) Professional Indemnity Insurance. We hold professional indemnity insurance in accordance with the rules of The Association of Chartered Certified Accountants, details of which are available upon request and our policy details are available for viewing at our registered office by prior appointment.

2) Our Fees.

a) Hourly Fees. Unless otherwise agreed in writing as part of a letter of engagement or service retainer package, our fees are £90 per hour for all the time we spend on a client’s affairs except for brief and occasional phone calls & emails relating to the client’s ongoing affairs.

b) Timing. Fees are usually invoiced upon completion of each service, but interim invoices may be issued for time spent to date on long term, protracted or delayed services.

c) Payment Date. All invoices are due for payment within fourteen days. We reserve the right to charge interest on late payment. Our services will be suspended and may be withdrawn if payments are not made on time.

d) Fixed Prices. We offer fixed prices for most “compliance services” such as annual accounts preparation or tax return preparation for which a fixed price agreement will be agreed with the client. Time spent on matters not included in the agreement will be charged at normal rates.

e) Monthly Retainer Packages. We offer monthly retainer packages for clients who want us to provide a range of regular compliance services for which a monthly retainer package will be agreed with the client. Time spent on matters not included in the agreement will be charged at normal rates.

3) Data Protection Act.

a) Registration. We are registered under, and fully comply with, the Data Protection Act, our registration number is Z8404820 and our Data Controller being P C Hoyle.

b) Data. Data is held mainly in electronic format including spreadsheets, databases and scanned images of documents provided to us. A limited amount of paper-based documents and records are also stored. Data is held, used, processed and stored for the main purpose of providing our services to our clients, for practice management and for compliance with the laws and regulations affecting our business.

c) Confidentiality. All data held will be treated in the strictest confidence and will not be divulged to any third party without client consent, unless disclosure is required by law, or where we have a public duty to disclose, or where we have to defend ourselves in case of legal action taken by a client against ourselves.

d) Ownership of data and documents. Documents and other records provided to us remain client’s legal property and they remain liable for loss or damage in transit or whilst at our premises. Clients must ensure that they arrange secure collection of their documents and other records from our offices without delay once we have completed of our services each year. Documents and other records created by us during the course of providing our services remain our legal property and will be kept by us until we destroy or delete them.

e) Retention of data and documents. We shall retain data and documents, created by us during the course of providing our services, for such time as we regard as necessary in accordance with the Data Protection Act. For guidance purposes only, we would normally keep such data and documents on file for at least seven years, but clients must specifically instruct us to provide them with copies and/or not to destroy any data or document that they may require access to, otherwise we accept no responsibility or liability for any documents destroyed.

4) Legal & Contractual Matters.

a) Our services are provided through Wellwood Hoyle Associates Limited, a Private Limited Company registered under the Companies Acts in England & Wales, company registration number 4173162, its registered office address and trading address being:-

56a Main Road, Bolton-Le-Sands, Carnforth, Lancashire. LA5 8DN

Telephone: (01524) 824240 Email: enquiries@wellwoodhoyle.co.uk

b) All services provided are subject to English Law regardless of where the client is situated. Our services are limited to United Kingdom (UK) taxation, business and company law and we are neither authorised nor insured to act for clients situated outside the UK.

c) We accept no liability, nor responsibility for any third party who shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of any agreement between ourselves and any client. We have no liability to spouses, members of the family or household, nor business associates of any client – if such a person wishes to rely on our advice or services then they must formally become a client themselves.

d) Until we have formally accepted appointment as accountants, in writing, we have no liability nor responsibility to any potential client. Upon appointment, we will agree the scope of our services within a letter of engagement. We accept no liability nor responsibility in respect of any matter not specifically agreed within the letter of engagement.

e) Our terms of business will be regularly updated to remain compliant with current law and practising regulations. Please refer to our website for the latest version – http://www.wellwoodhoyle.co.uk

Last Updated July 2010 in order to comply with Privision of Service Regulations 2009